Policy
Terms of Service
The terms that govern your use of Elevate Goods as a customer, supplier, or visitor.
1. Agreement to terms
These Terms of Service ("Terms") form a binding agreement between you and Elevate Goods ("Elevate", "we", "us", or "our") and govern your access to and use of our website, customer accounts, supplier portal, and related services (the "Services"). By creating an account, placing an order, submitting a supplier application, or otherwise using the Services, you agree to these Terms and to our Privacy Policy.
2. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Services. You agree to provide accurate, current, and complete information when creating an account and to keep it up to date. You are responsible for all activity that occurs under your account and for safeguarding your password. Notify us immediately at info@elevatetradeworks.com of any unauthorized use.
3. Customer purchases
All orders placed through the Services are offers to purchase, subject to our acceptance. We may refuse or cancel any order at our discretion, including for suspected fraud, pricing errors, inventory shortages, restricted destinations, or violations of these Terms. Title and risk of loss transfer to you when the carrier delivers the product to the shipping address you provide.
4. Pricing, taxes, and payment
Prices are shown in US dollars and may change without notice. Applicable sales tax is calculated at checkout based on your shipping address. You authorize us (and our payment processor) to charge your selected payment method for the total amount of your order, including products, shipping, and taxes. If a payment fails or is reversed, we may cancel the order or suspend related services until the balance is resolved.
5. Shipping, returns, and refunds
Shipping timelines, return windows, and refund procedures are described in our Shipping Policy and Returns & Refunds policy, each incorporated into these Terms by reference. To the extent of any conflict between those policies and these Terms, those policies control for the subject they cover.
6. Product information and availability
We work hard to display accurate product descriptions, images, dimensions, and availability, but we do not warrant that all content is error-free. Colors, packaging, and minor specifications may vary from images shown. Products are offered while supplies last and may be discontinued or substituted at any time.
7. Supplier terms
If you apply to become or are accepted as a supplier, vendor, brand partner, or prep-center partner, the following additional terms apply: (a) you represent that you have the legal right to sell and deliver the products you list, that they comply with all applicable laws, safety standards, labeling, and intellectual-property rights, and that all certifications, COAs, and compliance documents you provide are accurate; (b) you grant Elevate a non-exclusive, royalty-free license to use your product names, descriptions, images, and trademarks for the purpose of marketing, listing, and selling your products through the Services; (c) pricing, payment terms, minimum order quantities, lead times, exclusivity, and chargeback policies are governed by the executed Supplier Agreement or the terms accepted in the supplier portal; (d) you are responsible for product quality, recalls, and warranties, and you will indemnify Elevate for claims arising from your products; (e) Elevate may suspend or terminate your account for repeated quality issues, late deliveries, counterfeit goods, regulatory violations, or breach of these Terms.
8. Prohibited conduct
You agree not to: (a) use the Services for any unlawful, harmful, fraudulent, or infringing purpose; (b) attempt to gain unauthorized access to any account, system, or data; (c) scrape, copy, or harvest content except as permitted by us in writing; (d) interfere with or disrupt the integrity or performance of the Services; (e) upload viruses, malware, or harmful code; (f) submit false or misleading reviews, supplier information, or compliance documents; or (g) resell our Services without our prior written consent.
9. Intellectual property
The Services, including software, design, text, graphics, logos, and other content created by Elevate, are owned by Elevate or its licensors and protected by US and international intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for their intended purpose. All other rights are reserved.
10. User content
You may submit reviews, ratings, questions, photos, or other content. You retain ownership of your content but grant Elevate a worldwide, perpetual, royalty-free, sublicensable license to use, reproduce, modify, display, and distribute it in connection with the Services and our marketing. You are solely responsible for your content and represent that it does not violate any third-party rights or applicable laws.
11. Third-party services
The Services may link to or integrate with third-party services (payment processors, shipping carriers, Amazon FBA, analytics, and others). We are not responsible for the content, policies, or practices of those third parties, and your use of them is governed by their own terms and privacy notices.
12. Disclaimers
EXCEPT AS EXPRESSLY STATED, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELEVATE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID TO ELEVATE FOR THE PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (b) ONE HUNDRED US DOLLARS.
14. Indemnification
You agree to defend, indemnify, and hold harmless Elevate and its affiliates, officers, employees, and partners from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, your violation of these Terms, your violation of any law or third-party right, or, if you are a supplier, the products and content you provide.
15. Suspension and termination
We may suspend or terminate your account or access to the Services at any time, with or without notice, for any conduct that we reasonably believe violates these Terms, harms other users or third parties, or exposes Elevate to legal or reputational risk. You may close your account at any time by contacting info@elevatetradeworks.com. Sections that by their nature should survive termination (including IP, disclaimers, liability, indemnity, and dispute resolution) will survive.
16. Dispute resolution and arbitration
Except for claims that may be brought in small-claims court, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You and Elevate waive the right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@elevatetradeworks.com with the subject "Arbitration Opt-Out".
17. Governing law
These Terms are governed by the laws of the United States and, to the extent state law applies, the laws of the state in which Elevate maintains its principal place of business, without regard to conflict-of-law rules. Venue for any non-arbitrable dispute lies exclusively in the state or federal courts located in that state, and you consent to personal jurisdiction there.
18. Changes to the Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through a notice on the Services before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
19. Contact
Questions about these Terms can be sent to legal@elevatetradeworks.com. General inquiries: info@elevatetradeworks.com.
Last updated: May 2026